Privacy Policy

This page explains what personal information Grigoris Cuisine collects through this website, why we collect it, who sees it, and how you can get it back, corrected or deleted. It is written to meet Quebec's privacy law (the Act respecting the protection of personal information in the private sector, as amended by Law 25).

1. Who we are

Grigoris Cuisine is a restaurant in Pointe-Claire, Quebec, and the business responsible for the personal information collected on this site.

  • Business: Grigoris Cuisine
  • Address: 46 B Brunswick Blvd, Pointe-Claire, Quebec H9B 2L3, Canada
  • Person in charge of privacy: Maria Gaitanis
  • Email: info@grigoris.ca
  • Governing law: the laws of Quebec and of Canada

2. What personal information we collect

We only collect what you give us, plus a small amount of technical information about your visit. There are two forms on this site.

The contact form (on our Contact page)

  • Your name
  • Your email address
  • Your telephone number
  • Your message
  • A file, if you choose to attach one
  • Your tick confirming you agree to be contacted, and the page you sent the form from

The private dining enquiry form (on our Private Dining page)

  • Your first and last name, telephone number and email address
  • The date and time you would like
  • The number of guests, and whether any of them are minors and how many
  • The kind of event you have in mind (5 à 7, cocktails only, sit-down dinner, brunch, late night or something else)
  • Your group menu choice and your answer about bar service
  • Whatever you tell us about your party in the details box

Technical information about your visit

  • Your IP address, your browser and device type, and the pages you looked at — collected only if you allow analytics cookies (see section 8)
  • A record of your cookie choice, kept in a cookie on your own device
  • The spam check that runs when you submit a form looks at signals from your browser to confirm you are a person and not a script

Orders

If you place a food order through this site, we collect what you ordered, the amount, your name and contact details, and the pickup or delivery information needed to get the order to you. Payment is handled by our payment provider — we never see or store your full card number.

Children

This site is not aimed at children and we do not knowingly collect personal information from anyone under 14. The private dining form asks how many minors are in your party so we can plan seating and suitable menus; it does not ask for their names or anything else about them.

3. Why we collect each piece

  • Your name, email and phone number — so we can answer you, and so we can reach you if we need to confirm a detail.
  • Your message or reservation details — so we can actually answer the question you asked or plan the event you described.
  • A file you attach — only to look at what you sent us about your enquiry.
  • Date, time and number of guests — to check we have the room and the staff available, and to hold the booking.
  • Number of minors in the party — to plan seating and to suggest menus that suit the group.
  • Event type, group menu choice and bar service answer — to quote you the right menu and prepare the right service.
  • Order details — to make and hand over your food, to take payment, and to keep the accounting records the law requires.
  • Technical visit information — to understand which pages people use so we can improve the site. Nothing more.
  • Spam check signals — to stop automated junk and abuse reaching our inbox.
  • Your cookie choice — so we do not ask you again on every page.

We do not use your information to make automated decisions about you, and we do not build profiles of visitors. We do not sell personal information, we do not trade it, and we do not use it for advertising. This site has no comment section, reviews or any other place for visitors to post content.

4. Our legal basis for using it

  • Your consent — for the forms you fill in by choice (the contact form asks you to tick a box before sending), and for analytics cookies, which stay switched off until you say yes.
  • Performing our agreement with you — for a booking you ask us to hold, and for an order you ask us to prepare. We cannot do either without your details.
  • A legal obligation — tax and accounting rules require us to keep records of sales and transactions.
  • Keeping the site working and safe — the spam check on our forms is necessary for this purpose, which Law 25 allows without separate consent.

Where we rely on your consent, you can take it back at any time (see section 9).

5. How long we keep it

  • Form submissions (contact form and private dining enquiries, including any file you attached): 365 days from the day you send them, then they are deleted.
  • Order and transaction history: 7 years, because tax and accounting rules require it.
  • Analytics data: 14 months, then it expires automatically.
  • Your cookie choice: 180 days, after which the banner asks you again.

When a retention period ends, the information is deleted or anonymised.

6. Who we share it with

We share personal information only with the service providers we need to run this site, and only for the purpose described. Each of them acts on our instructions.

  • Nestor — our website host. Nestor runs this site, receives your form submissions, emails them to us and stores them in our inbox. Servers located in Quebec, Canada.
  • Google LLC — Google Analytics (measurement ID G-LRJJ7TM50Z, loaded from googletagmanager.com). Tells us which pages visitors use. Runs only if you allow analytics cookies. United States and other countries where Google operates.
  • Google LLC — Google Maps. The map embedded on our Contact page is served by Google; opening that page sends your IP address and browser details to Google. United States and other countries where Google operates.
  • Google LLC — Google Fonts. The typefaces used across the site load from Google's servers, which sends your IP address to Google. United States and other countries where Google operates.
  • Cloudflare, Inc. — the spam check on our two forms. It confirms a real person is submitting the form. United States and its global network.

We may also disclose information if the law requires it — for example to answer a valid order from a court or a public authority.

The links in our footer to Facebook, Instagram, Yelp and Google are ordinary links. Nothing is shared with those companies unless you click one and go to their site.

We do not currently run any advertising or marketing trackers on this site. If that changes, we will update this policy and the cookie banner before the tracker goes live.

7. Information that leaves Quebec

Your form submissions, your attachments and our record of your order stay on servers located in Quebec, Canada, with our host Nestor. They are not transferred outside the province.

Four of the services listed above — Google Analytics, Google Maps, Google Fonts and the Cloudflare spam check — are run by companies based in the United States. The limited technical information they receive (mainly your IP address and browser details) may therefore be handled outside Quebec. Before using them we assessed the privacy protection they offer, as Law 25 requires, and we are satisfied it is adequate. You can avoid the analytics transfer completely by declining analytics cookies.

8. Cookies and tracking

On your first visit, a cookie banner appears at the bottom of the page and asks what you allow. You can also reopen it at any time with the “Cookie preferences” button, and you can change your answer as often as you like.

The banner offers two categories:

  • Essential — always on. These are needed for the site to work at all, including anything you send or order through it. They cannot be switched off, and they are not used to track you.
  • Analytics — off until you allow it. This is Google Analytics, which tells us which pages visitors use.

There is no marketing category on this site, because we run no advertising or marketing trackers.

What we measured: we checked the live site and confirmed that nothing optional starts before you choose. The Google Analytics tag is held back by our server and is only released after you allow analytics; until then it does not load and sends nothing. We saw no tracking request begin ahead of a choice.

Your answer is stored in a cookie named nl-consent on your own device for 180 days. One thing to know: the Google map embedded on our Contact page is part of that page's content rather than a cookie, so it loads when you open the page.

9. Your rights

Under Quebec law you can ask us to:

  • Show you the personal information we hold about you;
  • Correct anything that is wrong, incomplete or out of date;
  • Delete information we no longer have a reason to keep;
  • Send you a copy in a structured, commonly used computer format, or pass it to someone else you name (portability);
  • Withdraw your consent — you can tell us to stop contacting you, or turn analytics back off in the cookie banner, at any time;
  • Stop us circulating information about you, or ask for a link to it to be de-indexed, where the law allows.

Write to our person in charge of privacy:

Maria Gaitanis
Grigoris Cuisine, 46 B Brunswick Blvd, Pointe-Claire, Quebec H9B 2L3
info@grigoris.ca

We will reply within 30 days of receiving your request, as Law 25 requires. There is no charge, though we may ask you to confirm who you are before we hand over personal information.

10. If something goes wrong

If we confirm a privacy incident — personal information lost, seen by someone who should not have seen it, or used in a way it should not have been — and it carries a risk of serious harm to you, we will notify the Commission d'accès à l'information du Québec and the people affected within 72 hours of confirming it. We keep a register of all such incidents, as the law requires.

11. How to complain

Please come to us first — email info@grigoris.ca and we will try to put it right. If you are not satisfied with our answer, you can bring a complaint to Quebec's privacy regulator, the Commission d'accès à l'information du Québec, at cai.gouv.qc.ca.

12. Changes to this policy

If we change how we handle personal information, we will update this page and change the date below. Significant changes will also be announced on the site.

Last updated: October 1, 2026.